New Homepage

Hope everyone likes the new look to our homepage. Now that the webstore upgrade has been completed, it is time to complete our update for the new decade.

Super Specials!! [Updated 2/8/10]

We have added a bunch more CMK sets today. We have them all listed in a category called Super Specials. These are from a one time special purchase.

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Inventory Questions

We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.

Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.

What does "In Stock" mean to us?

Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.

Sprue Brothers Models LLC 5th Anniversary

This marks our 5th anniversary. We would like to take this moment to thank all our loyal customers who helped us reach this milestone. It is amazing how fast time goes by. When we started out in 2004, we had less than 1500 items that we stocked, and 5 years later we carry over 17,000 with approximately 15,000 different items (all modelling related) in stock at any one time.

Free Shipping Note

Please be aware that if you qualify for free shipping (orders with the merchandise totaling over $200 shipping to a continental US address) the shipping cost shown by the webstore will be removed when we pack and ship your order (the final total is included with the shipping notification email). We previously had this adjustment done automatically, however we had to remove it in order to allow for for other upcoming shipping options to function correctly. If you pay with a credit card, we will revise your total before actually charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package. If money order, just send payment without the shipping charge.

Half Price Shipping Note

Please be aware that if you qualify for half price shipping (orders with the merchandise totaling between $100 and $200 shipping to a continental US address) the shipping cost shown by the webstore is BEFORE the half price discount (to determine what the shipping total will be if you qualify, just divide what the website shows as a shipping cost in half). The half price discount is given when we pack and ship your order (the final total is included with the shipping notification email). We have to do it this way due to a limitation with our software. If you pay with a credit card, we will revise your total before charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package.

How To Search

We have received several requests/comments recently about difficulties searching for particular items on our webstores. In most cases it was due to unfamiliarity with how our search functions work. We have prepared a one page "lesson" on how to use our search functions. To go to the Search "lesson", click here.

International Customers

(May 14, 2007) - Please be advised that the US Postal Service has discontinued Surface Mail service. As a result any restricted shipping items (mainly certain glues and paints) we will no longer be able to ship outside the USA.

 

February 9

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January 31

January 29

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January 27

January 26

The last of the out of production Hasegawa shipment has been entered and is now available for purchase.

January 25

 

Everything listed is IN STOCK* - If you see it, we have it - no need to wait for us to get it in before we ship to you like some other retailers. We typically ship the next business day after receipt of payment which means you get your item quickly.

Continental US (lower 48 states) Customers - our standard policy is for half price shipping for orders of $100, and free shipping for orders over $200.

* The displayed inventory is in real time / the only exception is when we are vending at a show (show list above) which we update our inventory with 24 hours of the show's end.

Please feel free to contact us at sales@spruebrothers.com if you have any questions.

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